Get in Touch
Have questions about Kiwi Slam Fantasy? Our team is ready to assist you. Reach out to us through any of the following channels.
Email Us
We respond to all emails within 24 hours during business days.
Visit Us
Level 5, 85 Victoria Street
Wellington CBD
Wellington 6011
New Zealand
By appointment only
Send Us a Message
Have a specific question or feedback? Fill out the form below and we'll get back to you as soon as possible.
Support Options
We offer multiple ways to get the help you need.
Live Chat
Get immediate assistance through our live chat feature, available on our website and mobile app during business hours.
Knowledge Base
Browse our comprehensive knowledge base for answers to common questions and detailed guides on using our platform.
Community Forum
Connect with other Kiwi Slam Fantasy players to share strategies, tips, and get help from experienced users.
Frequently Asked Questions
How do I reset my password?
To reset your password, click on the "Forgot Password" link on the login page. Enter your registered email address, and we'll send you instructions to create a new password. If you don't receive the email within a few minutes, check your spam folder or contact our support team for assistance.
How can I withdraw my winnings?
You can withdraw your winnings by navigating to the "My Account" section and selecting "Withdraw Funds." We offer several withdrawal methods including bank transfer, PayPal, and gift cards. The minimum withdrawal amount is $10 NZD, and processing typically takes 1-3 business days depending on your chosen method.
Can I change my username?
Yes, you can change your username once every 30 days. Go to "Account Settings" and select "Edit Profile" to update your username. Please note that your previous username will be reserved for 60 days before becoming available to other users.
How do I join a private league?
To join a private league, you need an invitation code from the league commissioner. Go to "Join League" in your dashboard and enter the code to join. If you're having trouble with the code, ask the league commissioner to resend it or contact our support team for assistance.
Is Kiwi Slam Fantasy available outside New Zealand?
Yes, Kiwi Slam Fantasy is available to players worldwide. However, certain features and tournaments may be region-specific, and prize eligibility may vary based on your country of residence due to legal restrictions. Players from New Zealand, Australia, and the Pacific Islands have access to all features and tournaments.
How do I report a bug or technical issue?
To report a bug or technical issue, please use our contact form and select "Technical Support" as the subject. Include as much detail as possible about the issue you're experiencing, including screenshots if applicable. Our technical team will investigate and respond within 24 hours.
Our Location
IMPORTANT DISCLAIMER
Kiwi Slam Fantasy is for ENTERTAINMENT PURPOSES ONLY.
This platform is a SKILL-BASED fantasy sports service, not gambling.
While we offer real prizes, our fantasy basketball platform is designed as a game of skill where success depends on your basketball knowledge and strategic team management abilities. All activities comply with New Zealand regulations for fantasy sports.
18+ Only | Content intended for adult audiences
Skill-Based Gaming
Success based on knowledge and strategy
Legal & Compliant
Follows NZ fantasy sports regulations
Competitive Entertainment
Safe, fun competition with real prizes
Kiwi Slam Fantasy is not affiliated with Basketball New Zealand, the NBL, NBA, or any professional basketball league. All team and player names are used for identification purposes only.